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Web-based product support

e-CommercePro is SmartEquip's web-based product support center allowing manufacturers to deliver parts catalogs, safety information, service information, troubleshooting instructions and on-line ordering to any customer anywhere, via the Internet.

Product description

SmartEquip's revolutionary product support center technology presents all of your parts catalogs, safety and operating information, troubleshooting, maintenance and repair instructions, and training materials in a fast, easy-to-use format that runs inside the web browser. e-CommercePro combines intelligent schematics, operator, maintenance and troubleshooting guides, and e-commerce capability in a single, web-based system that directly interfaces to the manufacturer's order entry system. Users receive always-accurate, up-to-date product support information and parts ordering capability whenever and wherever they need it.

Product Support Efficiency

e-CommercePro substantially reduces the cost of fulfilling an order and enhances customer satisfaction:

Manufacturer Benefits:

  • Higher order accuracy
  • Decreased shipping cost
  • Reduction in misorders
  • Up-to-date and accurate pricing
  • Ability to accept orders 7/24/365
  • Increased customer satisfaction

  • Roger Euliss
    President, Multiquip

    Service procedures
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    Parts catalog
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    Electronic purchase order
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