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Solutions for Dealers and Distributors
AED reports that member firms are quickly becoming more and more focused on "non-sales" revenues (parts, service and used equipment sales) as key components of their business growth and profitability plans. The scarcity of qualified mechanics means that service-related opportunities are lost unless productivity is improved. As the channel gives the retail customer more choices, better product support means increased customer satisfaction and loyalty.
Product description
e-DealerPro enhances business operations and profitability by providing superior parts availability and product support across multiple product lines. Standardizing delivery of up-to-date, real-time pricing, and parts availability information, as well as product support information across the dealer base provides dramatic savings and efficiency gains to manufacturers and dealers alike.
Dealers gain a tool to more proactively market parts and services to their retail customers.
Product Support Efficiency
Manufacturer Benefits:
Parts order accuracy improvements
Expedited (real-time) parts list and pricing updates
Streamlined customer service & troubleshooting
Integration to manufacturer’s ERP business system
Support for more proactive retail parts and service support marketing
Uniform electronic connection for multi-line dealerships
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Copyright
SmartEquip 2012