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Solutions for Dealers and Distributors

AED reports that member firms are quickly becoming more and more focused on "non-sales" revenues (parts, service and used equipment sales) as key components of their business growth and profitability plans. The scarcity of qualified mechanics means that service-related opportunities are lost unless productivity is improved. As the channel gives the retail customer more choices, better product support means increased customer satisfaction and loyalty.

Product description

e-DealerPro enhances business operations and profitability by providing superior parts availability and product support across multiple product lines. Standardizing delivery of up-to-date, real-time pricing, and parts availability information, as well as product support information across the dealer base provides dramatic savings and efficiency gains to manufacturers and dealers alike. Dealers gain a tool to more proactively market parts and services to their retail customers.

Product Support Efficiency

Manufacturer Benefits:

  • Parts order accuracy improvements
  • Expedited (real-time) parts list and pricing updates
  • Streamlined customer service & troubleshooting
  • Integration to manufacturer’s ERP business system
  • Support for more proactive retail parts and service support marketing
  • Uniform electronic connection for multi-line dealerships

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